We're here to help
Manage your flight booking, find answers or provide feedback online. If your question or situation is complex, our friendly team is ready to assist you.
What can we help with?
International travel requirements
Check that you meet the visa and entry requirements for your destination.
Check travel requirements
Credit and refunds
Check your credit balance and find out how you can use your credit.
View credit information
Airpoints support
Use our simple guide to find out what you need about Airpoints.
Read more about AirpointsEasily manage your flight booking online
You can view, change and cancel your bookings, select a seat, order a special meal, add an extra bag and more through manage booking. Use your booking reference ending in "H" and family name.
Oscar the chatbot
You can ask Oscar to resend your booking confirmation, confirm your seat selection, special meal, baggage allowance or special assistance, check your Airpoints balance, check your credit balance, and much more. Sign in for the best Oscar experience.
Begin a chat with Oscar
Live chat can help with complex queries
If your question or situation is complex and needs the human touch, Oscar can connect you with one of our friendly customer care team.
Chat with us 24/7
The fastest way to get help from our customer care team is to use our live chat. Ask Oscar to connect you with one of our friendly team.
